Return & Exchange Policy

Experience Hassle-Free Returns within 14 Days

At SOHO COPENHAGEN, your satisfaction is our priority. That's why we offer a seamless return and exchange process for your convenience. Return any product within 14 days of receiving it. Get a full refund for the sunglasses, excluding the initial shipping fees.

Find detailed information about exchanges and returns on our Returns page.

14-Day Exchange Period

Enjoy a 14-day window to exchange your product hassle-free, starting form the day you receive the sunglasses.

Get a full refund for the product, excluding the initial shipping fees. Read on for more details.

Full Refund for Your Product

We ensure you receive a full refund for the product's cost, delivering peace of mind with every purchase.

Effortless Package Refusal

In addition to returns, you can also effortlessly refuse to accept the package, triggering an automatic return process.

Item Condition Guidelines

For a Complete Refund, Maintain Item Condition

To ensure you receive the full refund amount, adhere to these guidelines:

The item should be in the same condition as when delivered.
Maintain the original packaging and tags.
Tags must remain unaltered and intact.
The item should not show signs of wear.

Filing a Complaint

Your Rights under the Danish Sale of Goods Act

As per the Danish Sale of Goods Act, you have 24 months to file a complaint on a product. We cover return costs, the item's full amount, and the initial shipping fees paid during order placement.

At SOHO COPENHAGEN, fair treatment is paramount. We handle complaints diligently, ensuring customer satisfaction.

Transparent Pricing and Changes

Our Pricing Commitment and Occasional Adjustments

We take responsibility for pricing accuracy. All prices include taxes. Periodic price adjustments may occur as needed.

Sold Out & Discontinued Items

Reliable Delivery Timelines

We aim to deliver within 2-4 working days. Rest assured, SOHO COPENHAGEN takes ownership of sold-out and delayed items.

Efficient Postage & Shipping

Tailored Shipping Solutions

Our automated system ensures smooth shipping. Postage varies by product weight.

Convenient Payment Options

Accepted Payment Methods